Bajaj Housing Finance Customer Care
Bajaj Housing Finance is committed to prioritising borrowers’ concerns and convenience at all times, for which we have a robust customer care service implemented on the ground. If you are facing a problem regarding a loan you’ve borrowed from us, or have any other queries, feel free to reach us through the following means:
- Call our Customer Care number – 02245297300, to speak with a customer care executive, from Mondays to Saturdays, anytime between 9 am to 6 pm. Borrowers can experience our interactive voice responses in a variety of 10 languages, including Hindi, Bengali, Marathi, Punjabi and Tamil.
- Write to us at bhflwecare@bajajfinserv.in, and expect a follow-up shortly. This service is open to both existing customers and non-customers.
If you are looking to reach out to the Bajaj Housing Finance Home Loan Customer Care, you can use the details mentioned above. Aside from these, you can also walk into your nearest Bajaj Housing Finance branch to address any concerns you may have. If you want to check your new offers or any other pre-approved loan offers, you can do so using our Online Customer Portal.
Escalation matrix for resolution of complaints
| Initial Stage | Any complain can be registered through: |
| First Level | We are committed to resolving your queries/issues within 7 working days. Mail id: bhflgrievance@bajajfinserv.in. |
| Second Level | If you are not satisfied with the resolution provided at level 1 within 3 working days, then you may post your complaint to the Head of Customer Experience at Mail ID: bhflcustomerexperience@bajajfinserv.in Alternatively, the customers may write to The Head of Customer |
| Third Level | If you are not satisfied with the resolution provided at level 2 within 5 working days, then you may post your complaint to the National Manager - Service at |
| Fourth Level | In case of non-redressal of the complaint to your satisfaction, within 15 working days from the above-mentioned matrix, you may approach the National Housing Bank at the address given below in the prescribed format available at link https://grids.nhbonline.org.in/(S(tq0cgntl2llup25jwcv33kq3))/default.aspx Department of Supervision (Complaint Redressal Cell) |
*Terms and conditions apply
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