Home Loan Contact Details - Bajaj Housing Finance

Contact Bajaj Housing Finance Customer Care

Bajaj Finance Housing Limited ensures an end-to-end borrower-centric approach across the board, and this facility extends to Bajaj home loan customer care as well. Whether you are an existing or a new customer, BHFL’s services are available 24x7 via various mediums, both offline and online. You can correspond with us through Bajaj Housing Finance Ltd. customer care number for any query without a hassle. Read along to know more.

How Do I Reach Out to Bajaj Housing Finance Customer Care?

Bajaj Housing Finance Limited’s services are available through several channels. Self-service mediums include Bajaj Housing Finance Customer portal, virtual assistant SMS service, missed call service, WhatsApp, and more. You can also reach out to us through email, Bajaj Housing Finance customer care number, or by visiting our branch.

How Can I Talk to a Bajaj Home Loan Customer Care Executive?

In case you are a new customer, dial the toll-free Bajaj Housing Finance contact number 1800-103-3535 to talk to a customer care executive. Existing customers can call BHFL at 02245297300  (charges apply) with their registered mobile numbers. If calling from an unlisted number, enter the 7-digit customer ID for verification after dialing the Bajaj home loan customer care number.

Missed Call Service for Home Loan?

The missed call service for home loan enables updates via SMS. One can check home loan contact details, repayment status, policy updates, and many more through SMS. To enjoy this Bajaj Housing Finance home loan customer care service, you need to give a missed call to 7036222221.

Number Service
7036222221 Missed Call For Home Loan


Alongside missed call, individuals can also enjoy Bajaj housing loan customer care SMS services. Type down the product-specific code and send it to 53010. There are two codes for a home loan. These are –

SMS <CODE> to 53010

HL For salaried fresh home loan
HLBT For salaried home loan balance transfer


The IVR facility is exclusive for existing customers. To enjoy it dial the Bajaj Finance Housing Limited customer care number 02245297300. This facility is available in 10 languages, including English, Bengali, Hindi, Marathi, Tamil, Malayalam, Kannada, Telugu, Gujarati, and Punjabi.

The Bajaj Finance customer care number Tamil is the same as other languages. You need to select the right option to continue in the language with which you are comfortable.

  • Access IVR in 10 languages:English, Hindi, Bengali, Marathi, Punjabi,
    Gujarati, Tamil, Telugu, Kannada and Malayalam
    Access to all loan details.

    Dial 02245297300 (Call Charges Apply) (W.e.f 2 May 2015) Step 1- Enter you 7-digit Bajaj Finserv Customer ID, Step 2 : Select from various IVR Options 02245297300

What is the Email ID for Bajaj Finance Customer Care?

Reach out to us via email rather than corresponding using Bajaj housing loan customer care number. Raise a request by providing your email ID, and our representative will revert in some time. Unlike the Bajaj home loan customer care no., 02245297300, this service is accessible to both customers and non-customers.

  • For existing customers: Email

    Write to us at (bhflwecare@bajajfinserv.in) for all your queries

How to Receive Information Via SMS?

You need to provide the information-specific keyword to the Bajaj Housing Finance customer care no. for SMS service, +91 9227564444. These are mentioned below.

  • For existing customers: SMS updates

    SMS ((Keyword below)) to +91 92275 64444

GETEMAIL To check current email ID
GETADD To check the current mailing address
UPDEMAIL To update existing email ID
AP For the mobile app download URL
CUSTID To check customer ID
EMI LAN To learn loan or EMI details
LAN To learn the current loan account number
NOC To receive No Objection Certificate on loan closure
SOA To receive Statement of Account
EXPERIA To learn Experia username and password
REPSCH To check repayment schedule
PIN To check 4-digit EMI Network card PIN
FEEDBACK To provide feedback
SAT N To provide negative feedback
SAT Y To provide positive feedback

(Your mobile number should be registered with us for this facility). Standard SMS charges applicable

  • For existing customer:Customer portal
  • For online customer portal click here
  • Log in using your user ID and password
  • Access all loan details
  • Manage your loans
  • View special offers

For existing customer:Visit our branch

  • Change of mode of payment (swapping)
  • Purchase/cancellation of insurance policy
  • Foreclosure of loan
  • Refund


Escalation matrix for resolution of complaints

Initial Stage Any complain can be registered through:
Mail: bhflwecare@bajajfinserv.in
Landline: +9102245297300
Timings : 10am to 6 pm
First Level We are committed to resolving your queries/issues within 7 working days.
If you do not hear from us within this time, or you are not satisfied with our resolution of your query then customer may contact us through
Mail id : grievanceredressalteam@bajajfinserv.in
Second Level If the customer is not satisfied with the resolution provided at level 1 within 3 working days,
The customer may post his/her complaint to the Head of Customer Experience at
Mail ID: customerexperiencehead@bajajfinserv.in
Alternatively, the customers may write to The Head of Customer Experience at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Third Level If the customer is not satisfied with the resolution provided at level 2 within 5 working days,the customer may post his/her complaint to the National Manager - Service at
Mail ID: hema.ratnam@bajajfinserv.in
Alternatively, the customers may write to National Manager - Service at:
5th Floor, B2 Cerebrum IT Park, Kumar City
Kalyani Nagar
Pune, Maharashtra
Fourth Level In case of non-redressal of the complaint to the customer’s satisfaction, within 15 working days from the above-mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link
Department of Regulation and Supervision (Complaint Redressal Cell)
National Housing Bank
4th Floor, Core-5A, India Habitat Centre,
Lodhi Road,
New Delhi- 110003